Issues in Human Resource Management Assignment Example | Topics and Well Written Essays - 2500 words

Issues in Human Resource Management - Assignment Example Furthermore, since another restaurant franchise has beaten Costa Coffee, it is essential to identify some practices that could cause the organisation to overtake Starbuck’s position in the future. Human resource management might be the solution to these strategies issues, but it is critical to determine whether the characteristics in the organisation will benefit from these practices. Three areas of focus have been selected for the report, and they include: why training leads to better outcomes, employee engagement, commitment, and negative behaviour. It is imperative to understand what training, employee engagement and negative behaviour mean in relation to the organisation. Thereafter, some studies and researches will be used to examine whether these HR strategies are helpful to institutions or not. Finally, recommendations will be made on the way forward for Costa Coffee. Costa Coffee operates in a service industry or the hospitality sector, which relies on the successful provision of services by staff members (Costa Coffee, 2014). Consumers often assess the quality of a restaurant by the experience they encounter in those facilities, so firms that grasp this concept are likely to go out of their way to exceed expectations. In the hospitality industry, it is particularly challenging to be superior based solely on tangible elements of consumer encounters since competitors can do the same. However, maintaining personal interactions with buyers can go a long in giving a company an edge over its competitors; it is at this level that companies should consider training as part of their strategy for enhancing quality of service (Pollit, 2006). Literature identifies several justifications for the use of training in the service sector generally, and restaurant businesses in particular. Companies that train their employees tend to be perceived as more professional than those who do not as this manifests in their daily interactions. Furthermore, training is